Note: Managed Wi-Fi properties do not allow personal routers. Please contact our support team if you have questions.
When purchasing a router, please ensure your new router has the following features:
- Wifi 6 (802.11ax) or greater
- Dual-band or greater
- Full gigabit WAN & Ethernet ports or greater
- Once you get your new router home and unboxed, locate your installation instructions or user manual for the Quick Setup Guide or Setup App.
- Locate the Ethernet port or ports in your unit.
- Some locations only have a single Ethernet port, which is usually located in the living room.
- If your site supports multiple Ethernet ports, determine which port will work best for you.
- Connect your router to the Ethernet port using an Ethernet cable.
- Ensure you connect the Ethernet cable to your router's WAN port, usually the BLUE port
- Connect your router to the power outlet nearby
- Follow the Quick Setup Guide or Setup App to complete the router setup
Note: If you're experiencing internet connectivity issues, consider bypassing your router to test the connection. To do this, unplug the Ethernet cable from your router's WAN port and connect it directly to another device, such as a TV or computer, to see if you can establish a connection.
Configuration Tips:
- Your router needs to be configured to accept DHCP from the Internet provider and should also be setup to get DNS from your ISP.
- DO NOT use: My ISP Requires a username and password
- WE DO NOT use PPPoE. (If you select this, your router will not work correctly)
- In many cases you will not be able to use the auto configuration option on the router for setup and will need to set it up manually.
- Your router should also be setup to hand out DHCP on the local network.
- When you setup your Wireless or WiFi, be sure to choose a unique name and don't leave it as a default such as 'Linksys' or 'Belkin', something like 'TonysApt101' or custom is important.
- Also be sure to set up WPA or WPA2 security on your wireless network. This is setting up a password on your network so others aren't getting on your router and seeing everything you do or taking your bandwidth.
Please contact our support team if you need any assistance.
Updated by: David
Date: 11/13/25
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