How to setup a router

You can bring one from home, or purchase one from BestBuy or Amazon. You are responsible for supporting your router and the devices behind it. We support up to the Ethernet port on the wall and if service works to your Ethernet, that is as far as we go with support. We can provide some very basic assistance with the settings, but when it comes to WiFi connectivity or settings on your router you will have to work with your router manufacturer. We highly recommend you use a current router. 

The biggest issue we see is that customers buy a new router but don't go through the setup process, make sure you do this.


Some basic details:

Your router needs to be configured to accept DHCP from the Internet provider and should also be setup to get DNS from your ISP.

DON'T set your router up for PPPoE.

In many cases you will not be able to use the auto configuration option on the router for setup and will need to set it up manually.

Your router should also be setup to hand out DHCP on the local network.

When you setup your Wireless or WiFi, be sure to choose a unique name and don't leave it as a default such as 'Linksys' or 'Belkin', something like 'TonysApt101' or custom is important.

Also be sure to setup WPA2 security on your wireless network.  This is setting up a password on your network so others aren't getting on your router and seeing everything you do or taking your bandwidth.

You want to Plug an Ethernet cable in to the wall Ethernet port and into the WAN or INTERNET port on your router.


Here is a video explaining how to connect a router and hook it up to your Ethernet port:


Current routers are 802.11AC (WiFi 5) or 802.11AX (WiFi 6), anything older than that will not work well.


Technology changes rapidly, a router from two years ago will not keep up with the latest important features. Today, with interference, 2.4Ghz routers can be almost unusable in heavily populated buildings. We recommend an 802.11ac dual-band router at a minimum or 802.11ax as a better option.

There are many models available. You CANNOT use any type of cable modem router combo routers or DSL/modem router combo WiFi routers, they are NOT compatible with our network.  You need a standard Ethernet router.  Also make sure you are not using an N150/N300/N600/N900 Router as they cannot handle the noisy wireless environment in apartment buildings. 


If you contact support and are using a Combo Router or N based router we will not provide any support or assistance as these routers are not sufficient to use on our service. 


If you have a data plan over 100mbps, make sure your router has an uplink (WAN/Internet) port that supports 1000mbps, many cheaper routers only support up to 100mbps.


One final note, make sure that you never name your 2.4Ghz and 5Ghz SSID or wireless names the same thing. You will want to name them separately such as Apt504-2g, Apt504-5g, and then you will always want to connect to the 5g signal for the best performance.

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