Are you having speed issues with your service?

If you believe that you are experiencing a slow Internet connection follow the directions below:

In most cases speed issues are related to one of this following items:

• If you are using a personal wireless router, make sure the connection is secured with a password and encryption so other people cannot use your connection.
• Disable any file sharing software.
• Scan for and remove any spyware/malware/viruses.
• Empty the cache in your browser.
• Disable any toolbar add-ons in your browser.
• Close any bandwidth-intensive websites.
• Close additional programs you are not currently using to conserve memory.
• Test your speed by visiting:  http://statecollege.speedtest.net and selecting the Getwireless State College PA test server.
• We highly recommend that you connect to the 5Ghz SSID on your wireless router, 2.4 GHz is a very congested wireless frequency.
• Make sure that you have named your 2.4Ghz SSID and your 5Ghz SSID something different.  For example Apt 203-2G and Apt203-5G (for the 5Ghz SSID).

The proper way to accurately test your speed is by disconnecting your router and plugging our connection directly into a single computer with an Ethernet and turn off wireless on your computer. This eliminates your router, wireless and any other issues from the test.

If after connecting a single computer via Ethernet to your Modem and you are getting less than 80% of your speed plan, please contact us so that we can investigate.  

Router Considerations:

You cannot use any type of cable modem router combo routers or DSL/modem router combo WiFi routers, they are NOT compatible with our network.  You need a standard Ethernet router that is 802.11ac at a minimum.  Also make sure you are not using an N150/N300 or N600 Router as they cannot handle the noisy wireless environment in apartment buildings. One final note, make sure that you never name your 2.4Ghz and 5Ghz SSID or wireless names the same thing. You will want to name them separately such as Apt504-2g, Apt504-5g, and then you will always want to connect to the 5g signal for the best performance.