If we receive a notification from one of our upstream providers indicating that your IP address is associated with a virus or worm, we will inform you and suspend your service. To reactivate your service, you must contact us after ensuring that all your devices have been cleaned and are free from infection.
If you are located at an Ethernet-only site, it is important to secure your router and verify that no third-party entities are causing the issue from behind it.
Additionally, ensure that you are running up-to-date antivirus and anti-spyware software on all your computers. If you're unable to identify the infected machine, you may need to take your equipment to an authorized retailer like Best Buy for inspection. Should we receive another notice of infection, we will notify you again, and your account will be suspended again.
Please note that there is a reactivation fee of $49.95.
Author: Dan
Updated: 11/13/25
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