Is there equipment that is not supported by your company?

Yes and no. As our service should work with any and all makes and models of routers and computers, at least one of these devices needs to be present for us to support other equipment. This means that if you are having issues with a gaming system, SmartTV or another device that utilizes an internet connection, you MUST have either a router or computer connected to the same connection so that we can diagnose any problems you may have.  You also must use your gaming system or smartTV behind your router. Either via WiFi or Ethernet. 


Router considerations:

You cannot use any type of cable modem router combo routers or DSL/modem router combo WiFi routers, they are NOT compatible with our network.  You need a standard Ethernet router that is 802.11ac at a minimum.  Also make sure you are not using an N150/N300 or N600 Router as they cannot handle the noisy wireless environment in apartment buildings. One final note, make sure that you never name your 2.4Ghz and 5Ghz SSID or wireless names the same thing. You will want to name them separately such as Apt504-2g, Apt504-5g, and then you will always want to connect to the 5g signal for the best performance.

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